Privacy Policy – Kids Electric Cars Kenya

Last Updated: 13 November 2026

At Kids Electric Cars Kenya, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website or purchasing products from our online store.

This Privacy Policy explains what information we collect, how we use it, how we protect it and the choices available to you when using our website.

By accessing or using https://www.kidselectriccars.co.ke/, you acknowledge that you have read this Privacy Policy.

1. About Us

Kids Electric Cars Kenya operates an online and physical retail business selling children’s electric cars, battery-powered ride-on vehicles and other children’s products in Kenya.

Our business contact details are:

Business Name: Kids Electric Cars Kenya

Website: https://www.kidselectriccars.co.ke/

Email: sales@kidselectriccars.co.ke

Phone: +254 794 739 790

Physical Address:

Comet Mall, 1st Floor, Shop 3,
Monrovia Street, Nairobi,
Nairobi County 00200, Kenya.

2. Information We Collect

When you visit our website, contact us or place an order, we may collect the following information:

Personal Information

  • Full name.

  • Telephone number.

  • Email address.

  • Billing address.

  • Delivery address.

Order Information

  • Products purchased.

  • Order details and purchase history.

  • Payment confirmation and transaction references.

  • Delivery and order fulfilment information.

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and device information.

  • Website usage information.

  • Pages visited and browsing activity.

  • Cookies and similar tracking technologies.

We only collect information that is reasonably necessary for our business operations and legitimate purposes.

3. How We Use Your Information

We use the information collected for purposes including:

  • Processing and fulfilling customer orders.

  • Confirming purchases and payments.

  • Arranging product deliveries.

  • Communicating order updates.

  • Responding to customer enquiries.

  • Providing after-sales support.

  • Handling returns, refunds and warranty requests.

  • Improving our website and shopping experience.

  • Preventing fraudulent transactions and unauthorized activities.

  • Meeting applicable legal and regulatory obligations.

We do not collect personal information without a legitimate business or legal purpose.

4. Payment Information

Customers may use the payment methods made available during the ordering process.

Payment information is processed through the applicable payment provider where third-party payment services are used.

We do not intend to store complete payment card details on our website.

Customers should only submit payments through payment channels officially provided or confirmed by Kids Electric Cars Kenya.

5. Sharing of Personal Information

We do not sell or rent customers’ personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Delivery and courier companies responsible for fulfilling orders.

  • Payment service providers responsible for processing transactions.

  • Website hosting and technical service providers.

  • Website security and fraud prevention providers.

  • Professional advisers or government authorities where legally required.

These parties should only receive information necessary to perform their respective services or meet applicable legal obligations.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and customer experience.

Cookies may help us:

  • Remember shopping cart items.

  • Maintain website functionality.

  • Understand how visitors use our website.

  • Improve website performance.

  • Support website analytics and advertising activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required by applicable law, we will seek the necessary consent before using non-essential cookies.

7. Data Protection and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include:

  • Website security measures.

  • Restricted access to customer information.

  • Secure handling of order information.

  • Appropriate website and software updates.

  • Working with service providers that support data protection.

Although we take reasonable precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

Information may be retained for:

  • Order processing and customer service.

  • Accounting and business records.

  • Warranty and after-sales support.

  • Legal and regulatory compliance.

  • Resolving disputes and preventing fraud.

When personal information is no longer required, we will take appropriate steps to securely delete, anonymize or otherwise dispose of it, subject to applicable legal retention requirements.

9. Your Privacy Rights

Under applicable Kenyan data protection laws, including the Data Protection Act, 2019, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally applicable.

  • Object to certain forms of personal data processing.

  • Request restriction of processing in applicable circumstances.

  • Withdraw consent where processing is based on consent.

  • Lodge a complaint with the Office of the Data Protection Commissioner in Kenya.

To exercise your privacy rights, please contact us using the details provided below.

We may need to verify your identity before responding to certain requests.

10. Third-Party Websites

Our website may contain links to third-party websites, payment services or other external platforms.

These websites operate independently and have their own privacy policies and practices.

Kids Electric Cars Kenya is not responsible for the privacy practices or content of external websites. We encourage customers to review the relevant privacy policies before sharing personal information with third parties.

11. Children’s Privacy

Our products are intended for children, but our website and online ordering services are directed towards parents, guardians and adult customers.

We do not knowingly seek to collect personal information directly from children without appropriate parental or guardian involvement.

If we become aware that personal information has been collected from a child in circumstances that require parental consent, we will take appropriate steps in accordance with applicable data protection laws.

12. Marketing Communications

We may use customer contact information to communicate about orders, products and services where permitted by law.

Customers may opt out of promotional communications at any time by following the unsubscribe instructions provided or contacting us directly.

Opting out of promotional messages will not prevent us from sending essential communications relating to existing orders, payments or customer service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

We encourage customers to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or need assistance concerning your personal information, please contact us.

Business Name: Kids Electric Cars Kenya

Website: https://www.kidselectriccars.co.ke/

Email: sales@kidselectriccars.co.ke

Phone: +254 794 739 790

Physical Address:

Comet Mall, 1st Floor, Shop 3,
Monrovia Street, Nairobi,
Nairobi County 00200, Kenya.

Business Hours:

  • Monday – Friday: 8:30 AM – 5:30 PM.

  • Saturday – Sunday: 9:30 AM – 4:00 PM.

Kids Electric Cars Kenya

We value your privacy and appreciate your trust when shopping with us.